Satisfaction Guarantee & Returns


Our Satisfaction Guarantee

At Liberty, we pride ourselves in delivering the highest-quality products, but if you receive an item that doesn't meet your expectations, Contact Us for a refund or gift card. We guarantee quality and value, and stand by the expected life of the item. Therefore, we will work with you reasonably, fairly and with our customers in mind.

There are times when we are unable to offer a return. These times include when:

  • Items have misuse, neglect, accidents or alterations
  • In some cases, when returns or warranties on an item are brought back without a receipt
  • Undergarments are returned in anything other than original condition (unwashed & unworn)
  • Sunglasses without original labeling attached

Liberty Returns

For faster service, please place your reorder online and return your unwanted product for a refund. We will accept returns for refunds to the original form of payment within 90 days from the purchase date. If for any reason we are unable to apply the refund to your original form of payment, we will issue the refund for the full purchase price in the form of a gift card to Libertybibs.com.

We will issue a refund only if your return:

  • Is in new condition
  • Has not been washed, worn or altered
  • Is returned within 90 days from the date of purchase

Please allow up to 30 days for your return to be processed. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.


Return Instructions

  • Please print and complete the Return Form (Adobe PDF file).
  • Ship the product back to the address listed on the return form, using the carrier of your choice, as Liberty does not pay shipping for returns
  • In the event your order was damaged or defective, please contact us and we will e-mail you a pre-paid shipping label
  • You will receive an e-mail confirmation once your return is processed

Returns of Liberty Purchases at Other Retailers

Liberty products can be returned to the retailer where they were purchased, following the policies of that store. If your product return falls beyond the store policy, we will be happy to try to assist you by replacing the item.

Your return should be:

  • In new condition
  • Unwashed, unworn and unaltered
  • Accompanied by its original receipt

Gift Returns

Unhappy with your gift because of size, fit or another reason? We will issue you a merchandise credit to use at Libertybibs.com for the original selling price with proof of purchase.

If you are unable to produce a receipt, we will still accept the return, but you’ll be issued a merchandise credit to be used at Libertybibs.com. The amount will be for the last selling price, which may or may not be the current selling price.